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If you would rather speak with someone, a Client Advocate is available to help you Monday - Friday 8:30 a.m. - 9:00 p.m. ET and Saturday 10:00 a.m. - 4:00 p.m. ET and can be reached by phone at (800) 410-2199. You can also reach a Client Advocate by email at help@quickenloans.com.